Who we are

Welcome to Harrow Bed&breakfast, located at 32 Kings Way, Harrow, HA1 1XU, UK. We are committed to protecting the privacy and security of our guests’ personal information. This policy outlines how we collect, use, disclose, and protect your information based on the facilities and services we offer.

Information We May Collect

Based on the facilities and services available, we may collect the following types of information:

• Booking and Stay Information: Name, contact details (phone, email), dates of stay, room preferences (e.g., non-smoking, allergy-free, disabled access), and potentially payment information required for booking confirmation or additional services.
• Service Request Information: Details needed to provide specific services you request, such as:
  • Airport Shuttle: Name, flight details, pickup/drop-off times, payment details.
  • Babysitting/Child Services: Parent/guardian name, child’s details (as necessary for care), scheduling information, payment details.
  • Cleaning Services (Laundry, Ironing, Trouser Press): Name, room number, service specifics, payment details.
  • Business Facilities (Fax/Photocopying): Name, documents processed (handled securely), payment details.
  • Concierge Services: Name, nature of request (e.g., bookings, directions).
  • Luggage Storage: Guest identification.
  • Wake-Up Calls: Room number, requested time.
• Payment Information: Credit/debit card details or other payment information for reservations and any services marked with an “Additional charge”. We provide invoices upon request, which contain transaction details.
• Health and Accessibility Information: Information you voluntarily provide regarding disabilities or allergies to ensure we can accommodate your needs (e.g., for accessible rooms, allergy-free rooms). This is treated as sensitive information.
• Technical Information: When you use our free WIFI, we may automatically collect technical data such as IP address, device type, and browsing activity logs for network security and service provision.
• Security Information:
  • CCTV: Video recordings from cameras located in common areas and outside the property for security and safety purposes.
  • Key Access Logs: Records related to key issuance and access.
  • Safety Deposit Box: Records related to the use of safety deposit boxes, including identification and potentially payment details.
  • Parking Information: Potentially vehicle details if required for managing free private parking.
• Communication Information: Records of your communications with us (e.g., emails to kingsway032@yahoo.com, phone calls to +07598702220, faxes to +07568717334).

How We Use Your Information

We use the information collected primarily to:

• Manage your booking and provide accommodation services.
• Provide the specific facilities and services you request (e.g., airport shuttle, WiFi, cleaning, babysitting, concierge, parking).
• Process payments for your stay and any additional charged services.
• Ensure the safety and security of our guests, staff, and property (e.g., through CCTV monitoring, key access control, security alarms).
• Communicate with you regarding your stay or requests via phone, email, or fax.
• Comply with legal and regulatory obligations (e.g., issuing invoices, maintaining security logs).
• Accommodate special needs related to health or accessibility.
• Maintain and improve our services.

How We Share Your Information

We generally do not share your personal information with third parties, except:

• Service Providers: We may share information with third-party providers who assist us in delivering services (e.g., payment processors for transactions, potentially external laundry or shuttle services if not handled in-house). These providers are obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation.
• Safety and Security: In emergencies or to protect the rights, property, or safety of Harrow Bed&breakfast, our guests, or others.

Data Security

We implement security measures to protect your personal information. Based on our facilities list, these include:

• Physical security measures (Key access, 24-hour security, Lockers).
• Technical security (Fire extinguishers, Smoke alarms, Security alarm).
• Surveillance (CCTV in common areas and outside property).
• Secure storage options (Safety deposit box available).
• Access controls for sensitive areas and information.

While we strive to protect your data, no system is completely secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, provide you with services, comply with our legal obligations (e.g., financial record-keeping), resolve disputes, and enforce our agreements. (Note: Specific retention periods need legal definition).

Your Privacy Rights

Depending on your jurisdiction (e.g., UK GDPR), you may have rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. Please contact us using the details below to exercise these rights.

Use of WiFi

Access to our free WiFi network involves the processing of technical data necessary for providing the service and ensuring network security. By using the WiFi, you acknowledge this processing.

CCTV Usage

Please be aware that CCTV cameras are in operation in common areas and outside the property for the purpose of crime prevention and public safety. Footage is retained for a limited period according to our internal policy and legal requirements.

Children’s Privacy

We collect information related to children only when providing specific services like Babysitting/child services, and only with the explicit consent of a parent or guardian.

Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact Harrow Bed&breakfast:

• Address: 32 Kings Way, Harrow, HA1 1XU, UK
• Telephone: +07598702220
• Fax: +07568717334
• Email:kingsway032@yahoo.com

(Note: Ensure “Harrow Bed&breakfast” is the correct legal entity name for official documents).